Subscribe to your Cloud package before end of April 2025 and get Free Migration & Support (Migrate NOW)
Subscribe to your Cloud package before end of April 2025 and get Free Migration & Support (Migrate NOW)
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SSL Certificates

How long does it take for my SSL Certificate to be issued?

The time it takes will vary depending on the type of SSL Certificate. Processing may take longer in the following circumstances

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What are the different types of SSL Certificate Validations and how long does it take?

For assistance in selecting the best SSL for your website needs, you can reach a Domain Consultant at 438-399-5789.

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Are RAK's SSL Certificates compatible with mobile browsers?

Yes, SSL Certificates available for purchase from RAK are compatible with desktop and mobile browsers. To ensure compatibility, please remember to install the CA Intermediate Bundle included with your SSL Certificate.

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Does RAK sell Multi-Domain Certificates?

RAK provides a variety of SSL Certificates that are available for purchase. These include: UCC SSL Certificates, which can cover multiple domain names and Wildcard Certificates, which cover multiple common names for a single domain name.

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Web Hosting

How can I transfer my website from another provider?

Transferring your website to RAK Hosting normally involves two steps: transferring your domain registration, and transferring your web site content. Our team can help perform both operations for you, free of charge. Simply drop us a line to request a Professional Site Transfer after you’ve activated your hosting account.

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Can I upgrade my hosting plan at any time?

Absolutely! Simply log in to your Client Area to upgrade your plan at any time. You’ll only pay the difference between the two plans.

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How does web hosting work?

Once you purchase a Web hosting plan, RAK stores your site on one of our servers and assigns it a unique DNS. The DNS serves as the address that allows people around the world to find and view your website. This unique address is required in order for people to view your site.

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IaaS

How much will my servers cost?

Use our Cost Calculator Click Here to determine your exact monthly cost. Our Wizard will let you know the cost linked to the server template you choose at provisioning and purchase process.

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Will costs be higher over the long-run with virtual servers?

You can calculate your exact costs using our Cost Calculator. You can scale your resources up or down to fit your monthly needs.

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Is the storage allocated to virtual servers connected locally in the host servers?

There is no locally connected storage in our host servers. The storage is provided to the hosts through highly available, high-speed fiber channel connectivity to SAN storage. The RAID arrays are configured with 100% SSD drives to guarantee outstanding performance and response times.

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How long to provision the environment?

Provisioning is almost instantaneous. Get started with your first server and build your new high performance architecture within minutes.

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Office 365

What is Office 365?

Microsoft Office 365 is a subscription service that combines familiar Microsoft Desktop Apps available on your own computer (Word, PowerPoint, Excel, Outlook, OneNote and Publisher) with a set of web-enabled tools (Lync web conference, Exchange email for business, and additional online storage with OneDrive). It also features Office on Demand, which streams live versions of these familiar productivity tools directly to any computer with Internet access so that you can work with all of the Microsoft Apps and tools from any location and on any device. With Office 365, you also benefit from automatic upgrades and patches, so your business is always working with the latest versions of software.

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How safe is my data?

With Office 365, your data is safely hosted in one of Microsoft’s US datacenters staffed by world-class infrastructure and security experts who follow best-in-class security processes and regular backup practices to meet strict compliance standards. With Office 365’s financially backed guarantee of 99.9% uptime, you and only you will always have access to your data. You will always own and control your data, including if you decide to cancel your subscription at a later date.

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What are the system requirements for Office 365?

Office 365 works with the latest version of Office, Office 2010, and Office 2011 for Mac, and with slightly limited functionality with Office 2007. You do not have to install anything to use Office 365. For the best experience using Office 365, we recommend that you always use the latest browsers, Office clients, and apps. We also recommend that you install software updates when they become available.

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How does the migration process to Office 365 work?

Our MIDAS migration team handles the entire migration and onboarding experience for you, and can migrate you from any platform with no loss of data and with limited downtime. Our team will take care of the account creation, the migration and provisioning of users, and the best practices to seamlessly migrate you onto Office 365. Our team will also adapt and schedule the migration according to your specific needs. Meanwhile, your dedicated onboarding agent will make sure you’re 100% up and running to your satisfaction before we consider you fully migrated.

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