Subscribe to your Cloud package before end of April 2025 and get Free Migration & Support (Migrate NOW)
Subscribe to your Cloud package before end of April 2025 and get Free Migration & Support (Migrate NOW)
RAK 4 DIGITAL RAK 4 LEARNING RAK 4 ANALYTICS RAK 4 CLOUD

NEED US TO MANAGE YOUR SERVERS
SO YOU CAN
STAY FOCUSED ON YOUR BUSINESS?

Our Managed Services puts a dedicated team of cloud engineers to work for you. Our experts will manage your entire environment — from
architecting your optimal cloud infrastructure to running all your day-to-day operations.

Managed Services are available for

Cloud Servers Why Rak Support

Cloud Databases

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Cloud Servers

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Private Cloud

RAK’s support vs. Managed Services

Support Features All RAK Customers Managed Services

DIRECT ACCESS TO CLOUD SPECIALISTS

Dedicated and certified experts working on your behalf

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ACCESS TO A SOLUTIONS ARCHITECT

Expert help to build the ideal infrastructure

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MIGRATION SUPPORT

Full support, whether you’re migrating from on-premises or a competitor, a physical or already virtualized environment

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LAUNCH ASSISTANCE

We’ll help you get started on the right foot

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SCALING ADVICE

Advise on how to optimize our cloud’s
agility while maintaining security best practices

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BASIC HEALTH MONITORING

Full system health tracking and maintenance
so that you can focus on your business
agility while maintaining security best practices

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INFRASTRUCTURE SETUP

Let our team handle the initial setup, Network configuration (Routers, Switches, Firewalls...) quickly and competently

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OPERATING SYSTEM CONFIGURATION

Get the right Linux or Windows server for the job.
Includes basic configuration and hardening

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BACKUP CONFIGURATION

Avoid total disaster or everyday mishaps
with the right backup policy

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RECOVERY TESTING

Make disaster recovery more than a theory with
a practical test of your procedures

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ACTIVE HEALTH MONITORING

Rely on our proactive measures to see
problems before they happen. Have more time to react.

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SECURITY UPDATES

Stay ahead of security issues; we’ll always keep you up to date.

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PERFORMANCE EVALUATION

If bad performance is costing you sales,
we’ll help you diagnose the weak link in your IT systems.

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SOFTWARE UPDATES

Our team will keep your software secure and up to date

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VIRUS PROTECTION

Keep your server clean with complete virus protection

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OUR SUPPORT IS FAST, RELIABLE AND ALWAYS ON CALL
AND IT’S FREE

Cloud Servers Why Rak Support

24/7/365 by phone, email and chat

Cloud Servers Why Rak Support

Tickets are resolved in 1 business day

Cloud Servers Why Rak Support

Call centers are based in Canada

Cloud Servers Why Rak Support

Trilingual support English, French and Arabic

Talk to our sales team

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