NEED US TO MANAGE YOUR SERVERS
SO YOU CAN
STAY FOCUSED ON YOUR BUSINESS?
Our Managed Services puts a dedicated team of cloud engineers to work for you. Our experts will manage your entire
environment — from
architecting your optimal cloud infrastructure to running all your day-to-day operations.
Managed Services are available for
Cloud Databases
Cloud Servers
Private Cloud
RAK’s support vs. Managed Services
Support Features | All RAK Customers | Managed Services |
DIRECT ACCESS TO CLOUD SPECIALISTS Dedicated and certified experts working on your behalf |
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ACCESS TO A SOLUTIONS ARCHITECT Expert help to build the ideal infrastructure |
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MIGRATION SUPPORT Full support, whether you’re migrating from on-premises or a competitor, a physical or already virtualized environment |
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LAUNCH ASSISTANCE We’ll help you get started on the right foot |
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SCALING ADVICE Advise on how to optimize our cloud’s |
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BASIC HEALTH MONITORING Full system health tracking and maintenance |
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INFRASTRUCTURE SETUP Let our team handle the initial setup, Network configuration (Routers, Switches, Firewalls...) quickly and competently |
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OPERATING SYSTEM CONFIGURATION Get the right Linux or Windows server for the job. |
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BACKUP CONFIGURATION Avoid total disaster or everyday mishaps |
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RECOVERY TESTING Make disaster recovery more than a theory with |
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ACTIVE HEALTH MONITORING Rely on our proactive measures to see |
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SECURITY UPDATES Stay ahead of security issues; we’ll always keep you up to date. |
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PERFORMANCE EVALUATION If bad performance is costing you sales, |
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SOFTWARE UPDATES Our team will keep your software secure and up to date |
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VIRUS PROTECTION Keep your server clean with complete virus protection |
OUR SUPPORT IS FAST, RELIABLE AND ALWAYS ON CALL
AND IT’S FREE
24/7/365 by phone, email and chat
Tickets are resolved in 1 business day
Call centers are based in Canada
Trilingual support English, French and Arabic